![]() This 100% is at the feet of all management who refused to invest in technology updates because it is the southwest way to be stuck in 1993. Last nite they did a web form and had planned to get the system up as much as possible with what communication they could muster, however it was too much to keep up on and ultimately the method for tracking crews failed again. And to make matters worse, the phone system was updated not too long ago and it was not working well. By Xmas evening the CS department had essentially reached the inability to do anything but simple, one off assignments. So the storm came and it impacted ground ops so bad that many many crews were now “unaccounted” for and the system in place couldn’t keep up. It does work, it just works for an airline 1/3 the size of SWA. In the event of a disruption you call scheduling and they manually adjust you. Those settings create the automated flow as a crewmember is moving about their day, it doesn’t know you flew the leg DAL-MCO it just assumes it and moves your piece forward. No app/internet options, all manual entry and it has settings that you DO NOT CHANGE for fear of crashing it. There were 2 specific problems, the software for scheduling is woefully antiquated by at least 20 years. I have friends in CS and the hotel assignment side too.
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